Shipping & returns

We currently deliver within Australia only.

Regional & remote areas: Additional freight charges may apply to some regional, remote or non-standard delivery areas. If this applies to you, we’ll contact you before dispatch.

Delivery requirements: The One Box is a large appliance, about 45kg packaged. Please make sure your delivery address is accurate and safely accessible. Redelivery fees may apply if a delivery attempt fails.

Delivery timeframes are estimates only and may be affected by circumstances outside our control.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The One Box includes a 1-year manufacturer’s warranty. This is in addition to your rights under the Australian Consumer Law.

We do not offer returns, refunds or exchanges for change of mind, incorrect selection, or no longer wanting the product. Please choose carefully before purchasing.

Please inspect your One Box on delivery. If it arrives damaged, contact us within 48 hours with photos of the product and packaging so we can resolve it quickly with the carrier.

If your One Box develops a fault or doesn’t perform as intended, please contact us as soon as possible. Where a fault is confirmed, we will provide a remedy in line with the Australian Consumer Law.

Minor faults: We will repair the product or replace the faulty component within a reasonable time. If we don’t, you may be entitled to a replacement or refund.

Major failures: You can choose a replacement or a full refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage. A major failure includes situations where the product is unsafe, significantly different from its description, or cannot be used for its normal purpose.

1. Contact us with your order details and a description of the issue.
2. We may ask for photos or videos to help diagnose the problem.
3. If required, the unit may need to be inspected by an authorised service technician.

Repairs must only be carried out by authorised service personnel.

If your product is confirmed faulty, we will arrange and cover the repair, replacement or return freight. If no fault is found, inspection and return freight costs may be payable by you. We’ll always let you know about any costs before charging them.

Damage caused by misuse, accidents, incorrect installation, unauthorised repairs or modifications, or normal wear and tear.

Approved refunds are paid to your original payment method. For purchases made with humm, refunds are processed through humm.

Proof of purchase (order confirmation, receipt or invoice) is required for all warranty and fault claims.

JB International Solutions Pty Ltd T/A IVITRA
ABN 69 686 358 538
📞 1300 663 269 · ✉️ info@ivitra.com.au