Privacy Policy

This Privacy Policy explains how JB International Solutions Pty Ltd (ABN 69 686 358 538), trading as IVITRA ("IVITRA", "we", "us", "our"), collects, holds, uses and discloses personal information in connection with our website www.ivitra.com.au ("Website"), our products (including the One Box), and our related sales, marketing and customer service activities.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

● Identity and contact details – name, email address, phone number, delivery and billing address.

● Order and payment information – products purchased, order value, and payment confirmation details (payment card numbers are processed directly by our payment provider, Square, and are not stored by us).

● Buy-now-pay-later information – where you choose a humm payment plan, humm collects and assesses your information directly under its own privacy policy.

● Waitlist and enquiry information – name and email address submitted via waitlist, contact, or lead-capture forms.

● Marketing preferences – your subscription status and engagement with our email campaigns (sent via Mailchimp).

● Technical and usage information – IP address, browser type, device information, pages viewed, and interactions with our Website and social/advertising channels (e.g. Meta/Instagram).

● Correspondence – information you provide when contacting us via email, social media, or forms.

2. How We Collect Personal Information

We collect personal information directly from you when you browse or purchase from our Website, join our waitlist, enter a promotion or giveaway, contact us, or interact with our social media pages. We may also collect information automatically through cookies and similar tracking technologies, and from third-party service providers who assist us in operating our business (such as our payment, logistics, and marketing platforms).

3. Why We Collect and Use Personal Information

We use personal information to:

● process and fulfil orders, including payment processing, shipping, and buy-now-pay-later arrangements;

● respond to enquiries and provide customer support;

● manage waitlist registrations and notify you about product launches and availability;

● send marketing communications, where you have subscribed or otherwise consented (you may opt out at any time);

● run competitions, giveaways and promotions in accordance with their published terms;

● improve our Website, products and marketing through analytics;

● comply with our legal, accounting and regulatory obligations; and

● protect the rights, property and safety of IVITRA, our customers and others.

4. Disclosure of Personal Information

We may disclose personal information to third parties who help us operate our business, including:

● Square – for payment processing;

● humm – for buy-now-pay-later payment plans, where selected;

● Mailchimp – for email marketing and waitlist communications;

● Meta (Facebook/Instagram) – for advertising and audience analytics;

● Xero – for accounting and invoicing;

● shipping and logistics providers – to deliver your order;

● our internal operations platform (monday.com) – for order and customer relationship management; and

● professional advisers, and regulators or authorities, where required by law.

We do not sell your personal information to third parties. Some of these providers may store or process information on servers located outside Australia; where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with the APPs.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies (including advertising pixels) to operate effectively, remember your preferences, and measure and improve marketing performance. You can control or disable cookies through your browser settings; however, some parts of the Website may not function properly if you do so.

6. Direct Marketing

We may send you direct marketing communications about IVITRA products, launches, and promotions where you have provided your details to us (for example, via our waitlist) or otherwise consented. Every marketing email includes an unsubscribe option, and you may also contact us directly to opt out at any time.

7. Data Security

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period and in accordance with the Privacy Act. In some circumstances, we may be unable to provide access or make a correction, in which case we will explain why.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Overseas Disclosure

Some of our service providers (such as cloud, payment, and marketing platforms) may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it consistently with the APPs, to the extent practicable.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our Website with a revised "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

JB International Solutions Pty Ltd T/A IVITRA

ABN 69 686 358 538

Unit 8/42 Bailey Cres, Southport, QLD 4215, Australia

Website: www.ivitra.com.au