Frequently Asked Questions

The OneBox is an all-in-one kitchen appliance combining a fridge, freezer, microwave and induction cooktop into a single, premium unit — designed to save space without compromising performance.

One Box is ideal for:

• granny flats & downsizers
• student accommodation
• worker & site housing
• Temporary worksites
• tiny homes & studios
• office lunchrooms & staff kitchens
• secondary living spaces

The OneBox is engineered by AWOOM Technology and curated for the Australian market by IVITRA. The product is available for purchase online, or at trade shows.

No.

One Box is designed for simple plug-and-play operation.

Just position the unit and connect to a standard Australian power outlet.

No plumbing or hardwiring is required.

Measuring 900H × 550W × 587D mm, One Box is engineered to integrate seamlessly into compact spaces while aligning with standard benchtop height.

Yes. The induction cooktop allows proper cooking, while the microwave, fridge, and freezer support everyday meal preparation and food storage.

The One Box features a 50L fridge and a 38L freezer.

The microwave has 700W capabilities.

One Box stands at 900 mm high — the same height as standard kitchen countertops for seamless integration.

Yes. One Box is specifically designed for compact living environments.

Your One Box kitchen just needs adequate airflow so the space feels fresh and comfortable as you cook and live in it.

Good natural ventilation like an openable window, door or other opening — is recognised in the Australian building code as a valid way to ventilate a kitchen.
For natural ventilation to meet the basic “deemed-to-satisfy” expectations of the National Construction Code (NCC), the openable area of those openings should be roughly at least 5 % of the kitchen’s floor area so fresh air can move freely in and out. 

That means if your kitchen has a window or door you can easily open, you already have a simple, compliant way to keep the space well-ventilated without needing a rangehood.

Separate appliances take up valuable space, create clutter, and often don’t fit compact environments.

One Box integrates essential kitchen functions into one intelligent solution — saving space while maintaining full functionality.

No. Each function is engineered to operate safely and efficiently within the integrated design.

Repairs must only be carried out by authorised service technicians.

If your unit develops a fault, we will repair or replace it in accordance with Australian Consumer Law.

Due to its size and weight, delivery may require a suitable access point.
Full delivery details will be provided prior to dispatch.

Consumer Guarantees:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. 

Change of Mind:

We do not offer returns, refunds, or exchanges for change of mind, incorrect selection, or no longer wanting the product.

Please choose carefully before purchasing.

(Change-of-mind refunds are not required under Australian Consumer Law.) 

Faulty, Damaged, or Defective Products:

If your One Box product:

• arrives damaged, or
• develops a fault, or
• does not perform as intended

please contact us as soon as possible.

Where a fault is confirmed, we will provide a remedy in accordance with Australian Consumer Law.

Minor Faults:

If the issue is minor, we will:
✔ repair the product, or
✔ replace the faulty component.

Major Failures:

If the product has a major failure, you are entitled to a replacement.

(A major failure includes situations where the product is unsafe, significantly different from its description, or cannot be used for its normal purpose.) 

Assessment & Repair Process:

To assess a fault:

1. Contact us with your order details and description of the issue.
2. We may request photos or videos to assist diagnosis.
3. If required, the unit may need to be inspected by an authorised service technician.

Repairs must only be performed by authorised service personnel.

Return & Transport for Faults:

• If the product is confirmed faulty, we will arrange repair, replacement, or return shipping where required.
• If no fault is found, return shipping and inspection costs may be payable by the customer.

Proof of Purchase:

Proof of purchase (order confirmation, receipt, or invoice) is required for all warranty or fault claims.